23 Top Real-Life Chatbot Use Cases That Work 2023

Chatbots can be used to streamline your personal services such as fitness, diet, health, or day-to-day activities. Every fitness goal requires a different set of workout plans and a nutrition diet to be followed. Book my show, the leading online booking app, has integrated WhatsApp for Businesses to send ticket confirmations as WhatsApp messages by default.

Indeed, ChatGPT can be incorporated into a chatbot to deliver prompt and personalized customer support. Chatbots in marketing can address customer inquiries, offer technical support, and troubleshoot issues, among other things for marketing purposes. The multilingual support provided by ChatGPT for customer service involves leveraging the large language model’s capabilities to offer assistance to customers who speak different languages. If you are planning to upscale your business in 2022 and are determined to improve the customer experience you are at the right place.

Top 10 benefits of AI chatbots for your business:

Companies who want to collect more information about their leads can use this chatbot use case as well. All they have to do is pre-design a chatbot to ask multiple-choice questions and respond with new questions based on the previous answers given by visitors. No wonder many customers prefer asking a customer support agent to provide their product’s shipping status. This kind of chatbot is used by businesses with advanced SaaS tools, as well as B2B companies providing enterprise solutions and online social platforms. This kind of chatbot is excellent for businesses such as restaurants, online delivery services, and banks who know in advance what common solutions a customer may require. A transactional chatbot is pre-designed to provide a customer with a fixed set of choices.

And chatbots can help you educate shoppers easily and act as virtual tour guides for your products and services. They can provide a clear onboarding experience and guide your customers through your product from the start. You can use ecommerce chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the inventory status and product availability of specific items, help customers complete purchases, and track orders. Both of these use cases of chatbots can help you increase sales and conversion rates. Using chatbots, businesses build a stronger rapport in customer engagement and this, in turn, helps them get a bunch of happy customers.

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Implementing chatbot technology can be one of the best customer retention strategies and significantly and also increase customer lifetime value (CLTV). Businesses that try to contact potential customers within an hour of receiving queries are nearly 7 times as likely to have meaningful conversations. If you want your qualified leads to end up making a sale, you need to nurture them based on their journey. Apparently, nurtured leads make 47% larger purchases than those who buy immediately.

• With a well-automated chatbot over all platforms, companies can stop stressing about their customers.
• Another reason why companies adopt chatbot solutions is their capability to answer repetitive questions.
• As technology continues to evolve and businesses recognize the value of chatbots, their popularity is predicted to rise even further.

The bot performs banking activities, such as checking balance, funds transfers, and bill payments. It can also provide information about spending trends and credit scores for a full account analysis view. This is one of the chatbot use cases in banking that helps your bank be transparent, and your clients stay on top of their finances. Chatbots can check account details, as well as see full reports about the user’s account.

Reviews are feedbacks are the results of all your hard work that goes behind the business. From the top of the funnel to the bottom of the funnel, customers can share their reviews at any point in time. Also, using sentiment analysis, a business can ensure that its employees are happy and take necessary actions if not. As a result of this, the employee retention rate can be improved and companies can see a shift in productivity and ROI in regards to their employees. Let us understand the most practical and applied use cases of chatbots. With them, your team can use one platform to communicate and share information.

The Times has compared its action to a copyright lawsuit more than two decades ago against Napster, when record companies sued the file-sharing service for unlawful use of their material. The record companies won and Napster was soon gone, but it has had a major impact on the industry. Systems use The Times’s material, the suit showed that Browse With Bing, a Microsoft search feature powered by ChatGPT, reproduced almost verbatim results from Wirecutter, The Times’s product review site.

Helping Customers Find Products

When integrated with HRIS (Human Resources Information System), bots can quickly retrieve an employee’s leave balance, upcoming leave days, and other related leave information. Employees can easily check their leave status and make informed decisions about their time off without HR intervention. To make the process easy for doctors, Chatbots can gather and maintain patient data, creating comprehensive medical profiles.

• At peak times (especially unexpected ones), these surges can quickly overwhelm even the best-prepared companies.
• And yet, collecting feedback is usually a challenge because customers are not particularly responsive when you email them with a feedback request or a tedious online form.
• Chatbots can leverage API to automatically order re-fill for a given prescription drug once the patient submits a request.
• Woebot is created by Alison Darcy, a clinical psychologist at Stanford University.
• They can also help generate leads and sales by helping customers find the right products.

Another consideration is the situation of chatbots in the #hypecycle curve. In our previous post, we analysed the chatbot position in the Gartner’s Hype Cycle Curve. The report showed that chatbot technology is beyond the peak, meaning chatbots are here to stay. They can ask questions and watch for red flags or anomalies to make sure employees stay safe and well. And then, they can provide real-time updates on stock availability and re-ordering requirements.

In the majority of the examples below, I used a HelpCrunch chatbot builder which allowed me to easily design bot scripts and launch them immediately. Patients can use them to follow their medication reminders at the prescribed times. This promotes healthy routines and helps improve patient compliance with medication regimens. These are also useful for self-schedule appointments with healthcare providers.

Since chatbots have been proven to increase patient satisfaction levels and drastically cut down waiting times, many healthcare companies are considering integrating chatbots into their processes. By leveraging its natural language processing (NLP) capabilities, ChatGPT can generate personalized content for customers that takes into account their preferences, past behavior, and demographics. This enables businesses to create targeted content that connects with their audience on a more personalized level, resulting in higher levels of engagement and conversion rates. If you belong to any of these industries, we have a proven experience of providing the best conversational CX for your business.

– H&M: The Official H&M Chatbot

Read more about Chatbot Use Cases here.