Top 10 Intercom Alternatives for Amazing Customer Support

Intercom can help mid-market and enterprise businesses to scale even further. The more website visitors you have, the more possibilities at your disposal to successfully encourage customer interaction. There’s also considerably more data for you and the software to make use of to support your customer service strategies, like analyzing customer behavior and trends. Its strong email management, categorized knowledge base for all stakeholders, and social media monitoring tools are the features you need as a mid-sized business to generate leads. HelpCrunch provides a rule-based chatbot that works on any customer scenario you create it for by automating repetitive questions, leading potential qualifications, and promoting self-service. Chatbots, live chat, and video features are a given for any customer conversational tool, as is for Drift.

Intercom prices are complicated, unpredictable, and, frankly, way too high for an average user. As long as you pay for your overages on time, we will not stop your campaigns or pause your account.

Zendesk vs Freshdesk: A Comparative Review of User Experiences

This is based on annual billing, meaning Intercom will cost $888 per year on this starter package. All businesses need a way of communicating with customers in a way that will boost customer engagement. Katelyn is a Junior Research Analyst at SoftwarePundit, where she conducts in-depth analyses of technology markets & products and writes software-related content.

It’s the only plan on the Intercom website with a clear, set pricing structure, but there are still options for additional seats and resolutions, which can increase the price. If you have a business website on which you also want to provide support, adopting a chat tool is the easiest and most convenient solution. Intercom allows you to use their chat feature through a chat widget. When the customer opens the LiveAgent widget, the support agents are alerted, who then reply with potential help from the knowledge base by analyzing user data. Freshdesk also has a live chat app messaging solution to enable conversations with users across multiple channels. The vital characteristics are real-time visitor monitoring, live chats, virtual AI supporter, and chatbot integrations with tools like Wix, Shopee, and Mailchimp.

Compare Help Desk Software

Apart from that, with LiveChat, you can organize and see customer profiles, see chat history, and report online interactions. It puts businesses at a significant advantage by allowing easy access and customization of data based on various parameters. You can use this to identify priority areas and optimize marketing strategies.

Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback. Community managers can also escalate posts to support agents when one-on-one help is needed. You can also add apps to your Intercom Messenger home to help users and visitors get what they need, without having to start a conversation. Automating AI conversation processes and live-chats can be integrated through Botgate AI’s no-code bot builder.

Engage and support your customers in real-time with friendly live chat and targeted messages

But because of its live chat and custom chatbot tools, we wanted to include them on this list as an alternative your business may want to consider. Crisp is a great tool for startups and small businesses due to its completely free plan and simple interface. Use its desktop or mobile app for your team and easily access a number of their features without having a premium plan. LiveChat offers features for businesses looking for help with support, sales, and marketing, making it a similar tool to Intercom — but for a fraction of the cost. This is a great solution if you’re looking to set up, expand, or manage your own call center. Easily buy a new number, manage your call center team, and access features that can help your team support its customers.

If you opt-out for the Pro lead generation plan you will get the A/B testing feature. This feature is an efficient method for determining which message converts better. Even though Intercom is used everywhere and the platform constantly receives positive feedback, truth be told — Intercom pricing and plan isn’t the simplest to understand. His primary objective was to deliver high-quality content that was actionable and fun to read. His interests revolved around AI technology and chatbot development.

Top 9 Intercom Alternatives and Competitors To Increase Better Customer Engagement and Product Adoption

And this is for simple live chat software that will allow your users to shoot you their questions and you to answer them, that’s it. Freshdesk is a product of Freshworks, which focuses on aiding customer support teams solely. But since Intercom provides a product tours feature add-on for an unreasonably high price and limited function, UserGuiding deserves a spot as an intercom alternative. While the tool is known mostly as a chat software, there is more than that to Intercom.

• Intercom is a widely known and capable customer service tool and live chat software that provides lots of features and leveraged customer satisfaction.
• You get to check all the conversations with unlimited chat history.
• With their code-free platform, businesses can quickly customize workflows and use pre-built templates to resolve customer issues, qualify leads, and drive pipeline growth.
• Additionally, businesses who are already successfully using other apps can still use them with Intercom.

UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs. UserGuiding is not a customer service tool like Intercom or Hubspot. Although Intercom has been around for a while, they only launched their Intercom Product Tours feature in 2019.

Read more about https://www.metadialog.com/ here.